Shipping Policy
📦 Shipping Policy
Amazepak ("we" and "us") operates this website. By placing an order through our website, you agree to the terms below. These are provided to ensure clarity, transparency, and a smooth experience for both parties.
🚚 General
At Amazepak, we aim to process and deliver your orders as quickly as possible. However, in rare cases, there may be delays due to stock availability or unforeseen supply chain issues.
If any item is unavailable after your order is placed, we will contact you to confirm whether you would like to wait or cancel the order.
💸 Shipping Charges
We offer:
✔️ Free Delivery across Pakistan on orders above Rs. 2500 in some conditions
✔️ A small shipping fee may apply to orders below this amount
⏱ Delivery Terms
3.1 Delivery Time
Our standard delivery time is 3–5 working days after order confirmation.
3.2 Dispatch Time
Orders are usually dispatched within 1–3 business days.
Our dispatch days are:
Monday – Sunday (excluding public holidays)
3.3 Change of Address
You can request a change in your delivery address before your order is dispatched.
3.4 Delayed Orders
If your order is delayed due to any reason, we will inform you and keep you updated.
3.5 Delivery Issues
If your order takes longer than expected, please contact our support team so we can investigate and assist you.
📲 Tracking Information
Once your order is dispatched, you will receive a tracking ID via SMS or email, allowing you to track your parcel in real-time.
📦 Damaged Parcels
If your parcel arrives damaged:
- Please refuse to accept it from the courier
- Contact us immediately for assistance
If the parcel was received in your absence, please reach out to our support team.
❌ Order Cancellations
You may cancel your order:
✔️ Before order confirmation — without any charges
Once the order is confirmed and dispatched, cancellation may not be possible.
📞 Customer Support
For any questions or support, contact us:
📧 Email: amazepak@gmail.com
📱 WhatsApp: will Update